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<p>In the rare scenario that you receive a different product, we want to resolve any issues with incorrect items immediately. Please contact our customer support team at <a data-fr-linked="true" href="mailto:care@mattandnat.com">care@mattandnat.com</a> with the order number and the incorrect item&#x2019;s name and number.</p>

In the rare scenario that you receive a different product, we want to resolve any issues with incorrect items immediately. Please contact our customer support team at care@mattandnat.com with the order number and the incorrect item’s name and number.

I HAVE AN INCORRECT ITEM IN MY ORDER, WHAT DO I DO?

WHEN WILL MY ORDER SHIP?

HOW CAN I TRACK MY ORDER?

WHEN WILL THE OUT-OF-STOCK ITEM BE AVAILABLE?

CAN I MODIFY OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

I CREATED AN ACCOUNT AND CANNOT SEE MY ORDER.

MY ORDER SAYS SHIPPED BUT I TYPED MY ADDRESS INCORRECTLY.

HOW DO I MAKE A RETURN / EXCHANGE?

LOST/UNKNOWN CAUSES IN SHIPMENT.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND ON MY CREDIT CARD?

CAN I RETURN AN ITEM PURCHASED ON SALE?

WILL I BE REFUNDED FOR ANY ADDITIONAL FEES?

WHY IS MY CREDIT CARD INFORMATION NOT BEING ACCEPTED?

HOW CAN I FIND MY NEAREST MATT & NAT STORE OR RETAILER

WHAT DO I DO IF I RECEIVED A DAMAGED ITEM?

CAN I GET A PRICE ADJUSTMENT?

MY PACKAGE WAS RETURNED TO THE SENDER, WHAT DO I DO?

IS THE ITEM I WANT GOING ON SALE SOON?

ARE PRICES SUBJECT TO CHANGE?

GIFT CARDS

HOLIDAY RETURN POLICY.

I HAVE AN INCORRECT ITEM IN MY ORDER, WHAT DO I DO?Updated 4 months ago