We are available to answer your questions 

H: 9:00am to 4:30pm EST.

Matt and Nat Europe

Orders normally take 1-10 business day to process. This does not include transit time. For more information please contact our customer service department and they will be able to provide more information regarding the status of your order: care@matt

Orders normally take 1-10 business day to process. This does not include transit time. For more information please contact our customer service department and they will be able to provide more information regarding the status of your order:&#xA0;<a href="mailto:care@mattandnat.com" id="isPasted" title="Email care@mattandnat.com">care@mattandnat.com</a>

WHEN WILL MY ORDER SHIP?

We offer tracking on all shipments. Please note that you will only receive it once your order has processed and shipped from our warehouse. We ask you kindly to allow a maximum of 7 days for your tracking number to be updated after you receive your s

We offer tracking on all shipments. Please note that you will only receive it once your order has processed and shipped from our warehouse. We ask you kindly to allow a maximum of 7 days for your tracking number to be updated after you receive your shipping confirmation via email.

HOW CAN I TRACK MY ORDER?

In most cases, when an item displayed on our website is no longer available, a message will indicate that the item is “Out-Of-Stock” on the product detail page. Once the item is restocked it will appear available on the website, unfortunately we dot

In most cases, when an item displayed on our website is no longer available, a message will indicate that the item is &#x201C;Out-Of-Stock&#x201D; on the product detail page. Once the item is restocked it will appear available on the website, unfortunately we dot not have any precision on when items become available. We suggest keeping a lookout on our website to see upcoming new styles or replenishment!

WHEN WILL THE OUT-OF-STOCK ITEM BE AVAILABLE?

We start working on your order as soon as we receive it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed so make sure all entered information is accurate before ordering. In the event where you

We start working on your order as soon as we receive it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed so make sure all entered information is accurate before ordering. In the event where your order has shipped, and you&#x2019;re not totally satisfied, visit our&#xA0;<a href="https://mattandnat.com/info/shipping-returns/" id="isPasted">Return Policy</a> to see how we can make you happy again.

CAN I MODIFY OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Please note that any order placed prior to creating an account will not appear on your account. Only orders placed after the account has been created will be visible. Should you require any information on an order that is not appearing on your accoun

Please note that any order placed prior to creating an account will not appear on your account. Only orders placed after the account has been created will be visible. Should you require any information on an order that is not appearing on your account; please feel free to email us at&#xA0;<a href="mailto:care@mattandnat.com" id="isPasted" title="Email care@mattandnat.com">care@mattandnat.com</a>

I CREATED AN ACCOUNT AND CANNOT SEE MY ORDER.

Please contact care@mattandnat.com immediately within 24 hours of placing the order, we cannot guarantee that we will be able to make the necessary adjustments. All orders that have been shipped to an incorrect address will be the customer’s responsi

Please contact <a href="mailto:care@mattandnat.com" title="Email care@mattandnat.com">care@mattandnat.com</a> immediately within 24 hours of placing the order, we cannot guarantee that we will be able to make the necessary adjustments.All orders that have been shipped to an incorrect address will be the customer&#x2019;s responsibility. The customer will have to resubmit a new order.Matt &amp; Nat will not be responsible for packages and/or additional fees that are associated with shipment to an incorrect address.

MY ORDER SAYS SHIPPED BUT I TYPED MY ADDRESS INCORRECTLY.

Please note, that you have a 30 day time period from when you have received your order to contact us at care@mattandnat.com. Any item returned without an RMA form can risk being misplaced and may cause a delay in refunds or exchanges being issued. Wh

Please note, that you have a 30 day time period from when you have received your order to contact us at <a data-fr-linked="true" href="mailto:care@mattandnat.com">care@mattandnat.com</a>.Any item returned without an RMA form can risk being misplaced and may cause a delay in refunds or exchanges being issued.&#xA0;When returning an item to MATT &amp; NAT kindly provide a tracking number for our reference and to speed up the process. For returns/exchanges, customers are responsible for returning the item(s) at their own expense.

HOW DO I MAKE A RETURN / EXCHANGE?

Packages that are either stolen, lost or undelivered are NOT our responsibility. If your package does not arrive within or after the estimated delivery time, then you should contact the courier used to deliver your package to explain the situation an

Packages that are either stolen, lost or undelivered are NOT our responsibility. If your package does not arrive within or after the estimated delivery time, then you should contact the courier used to deliver your package to explain the situation and provide them with your tracking number.Please also be aware that there may be rare occurrences where customs may delay the transit time of some packages.

LOST/UNKNOWN CAUSES IN SHIPMENT.

You will see your refund within 2-5 business days from the processing date. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement.

You will see your refund within 2-5 business days from the processing date. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND ON MY CREDIT CARD?

Please note that all sale items are FINAL SALE and cannot be returned.

Please note that all sale items are FINAL SALE and cannot be returned.

CAN I RETURN AN ITEM PURCHASED ON SALE?

Custom/International fees; the receiver of the package is responsible if any of these fees occur on their credit card statement. Please refer to our Duties & International fee policy under “Shipping and Delivery” for further information. Matt & Nat i

Custom/International fees; the receiver of the package is responsible if any of these fees occur on their credit card statement. Please refer to our Duties &amp; International fee policy under &#x201C;Shipping and Delivery&#x201D; for further information.Matt &amp; Nat is not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay any additional customs fees.Bank institution fees; MATT &amp; NAT does not charge any bank fees (e.g. International bank fees) nor collect any of these fees, any additional fees charged by your bank are to be paid by the customer. If you notice any unusual bank charges, we suggest contacting your credit card company for further information.Packaging your return item; we do not ask our customers to purchase new components (e.g. new delivery box, or shipping accessories) from their transportation company to ship the item back, as we are not responsible for shipping packaging fees. Please try to use the original shipping box/bag and materials.

WILL I BE REFUNDED FOR ANY ADDITIONAL FEES?

It is important that your billing address be entered on your order exactly as it appears on your credit card statement. Please note that we only accept Visa, Mastercard, or Amex.

It is important that your billing address be entered on your order exactly as it appears on your credit card statement. Please note that we only accept Visa, Mastercard, or Amex.

WHY IS MY CREDIT CARD INFORMATION NOT BEING ACCEPTED?

Visit our Store Locator https://mattandnat.com/store-locator/ to find your favourite Matt & Nat product at the closest location near you.

Visit our Store Locator <a href="%3Ca%20data-fr-linked=" id="isPasted">https://mattandnat.com/store-locator/</a>&#xA0;to find your favourite Matt &amp; Nat product at the closest location near you.

HOW CAN I FIND MY NEAREST MATT & NAT STORE OR RETAILER

Please contact customer service within 24 hours of receiving the defective item by emailing us at care@mattandnat.com

Please contact customer service within 24 hours of receiving the defective item by emailing us at <a data-fr-linked="true" href="mailto:care@mattandnat.com">care@mattandnat.com</a>

WHAT DO I DO IF I RECEIVED A DAMAGED ITEM?

Price adjustments are permitted only when an item has been marked down on our website. Matt & Nat offers a one (1) time price adjustment if an item is marked down within 24 hours of the purchase date and your request is made in this period. This excl

Price adjustments are permitted only when an item has been marked down on our website. Matt &amp; Nat offers a one (1) time price adjustment if an item is marked down within 24 hours of the purchase date and your request is made in this period. This excludes items purchased in following conditions: FINAL SALE or with a Promotional/Discount Code.To receive a price adjustment for eligible items, please email us with your order number at <a data-fr-linked="true" href="mailto:care@mattandnat.com">care@mattandnat.com</a>. Once a price adjustment has been applied the item is final sale and cannot be returned/exchanged.Please note we do not do price matching.

CAN I GET A PRICE ADJUSTMENT?

In the rare scenario that you receive a different product, we want to resolve any issues with incorrect items immediately. Please contact our customer support team at care@mattandnat.com with the order number and the incorrect item’s name and number.

In the rare scenario that you receive a different product, we want to resolve any issues with incorrect items immediately. Please contact our customer support team at <a data-fr-linked="true" href="mailto:care@mattandnat.com">care@mattandnat.com</a> with the order number and the incorrect item&#x2019;s name and number.

I HAVE AN INCORRECT ITEM IN MY ORDER, WHAT DO I DO?

Sorry to hear we missed you. Once your package(s) are received and processed at our warehouse, we will try to contact you to reship the order, if we do not get an answer within the next 24 hours prior to reshipment, a refund will be issued. To avoid

Sorry to hear we missed you. Once your package(s) are received and processed at our warehouse, we will try to contact you to reship the order, if we do not get an answer within the next 24 hours prior to reshipment, a refund will be issued. To avoid having the package returned to sender again, we encourage you to track your order very closely to make sure your availability matches the arrival date.

MY PACKAGE WAS RETURNED TO THE SENDER, WHAT DO I DO?

Although we cannot provide information regarding future promotions or sales, you can be the first to find out when a promotion or sale is launched by signing up to our Matt & Nat Newsletter.

Although we cannot provide information regarding future promotions or sales, you can be the first to find out when a promotion or sale is launched by signing up to our Matt &amp; Nat Newsletter.

IS THE ITEM I WANT GOING ON SALE SOON?

MATT & NAT reserves the right to discontinue the sale of any product listed on this Site at any time without notice. While our goal is an error-free site, we do not guarantee that any content is 100% accurate or complete, including price information

MATT &amp; NAT reserves the right to discontinue the sale of any product listed on this Site at any time without notice. While our goal is an error-free site, we do not guarantee that any content is 100% accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. MATT &amp; NAT reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).

ARE PRICES SUBJECT TO CHANGE?

Please purchase your gift card in the store where the person you’re buying for is located. $ CA Gift card is only redeemable on the Canadian website. $ US Gift Card is only redeemable on the US & International website. £ UK Gift Card is only redeemab

Please purchase your gift card in the store where the person you&#x2019;re buying for is located.$ CA Gift card is only redeemable on the Canadian website$ US Gift Card is only redeemable on the US &amp; International website&#xA3; UK Gift Card is only redeemable on the UK website&#x20AC; EUROPE Gift Card is only redeemable on the Europe website

GIFT CARDS

All full priced items purchased between November 1st and December 24th are eligible for exchange or store credit only, up until January 15th. No refunds. No returns or exchanges on Black Friday, December 26th or December 27th.

All full priced items purchased between November 1st and December 24th are eligible for exchange or store credit only, up until January 15th.No refunds. No returns or exchanges on Black Friday, December 26th or December 27th.